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Fee Based Support
If you no longer qualify for Complimentary Support, but wish to speak
to or email a Graphx technical representative, you can do so on a pay-as-you-go
basis for only
$95 per hour. A credit card is required for Fee Based
Support. You can purchase
a Support Incident Ticket here. If the problem
you have is caused by a software defect, we will refund the Support Incident
Ticket fee.
Moving Photogize Lab or RasterPlus
If you wish to move Photogize Lab or RasterPlus to a new computer, you can do it yourself by following these directions. Or we can do it for you for $95 per hour.
Support Plus
SupportPlus is the most cost effective way to receive email and voice support
on all Graphx products. If you
purchase SupportPlus with a new product, extended support begins AFTER your
initial ninety days of complimentary support ends.
SupportPlus is only $395 for a block of 8 support hours. You save 50% vs
paying $95 each for individual support hour. You can
purchase SupportPlus here
Remote
Diagnostics
Before clicking on Remote
Diagnostics, please be sure to first make telephone contact with a Graphx
Technical Support Representative
Contact Information
Technical representatives are available from 9AM to 5PM EST at
781.932.0430 x222
Support
Options
Graphx has a number of resources to help make Photogize work best
for you.
Photogize HelpDesk
Click here to submit a support issue or track an existing
support issue.
Photogize
Technical Guides
Click Help in the Photogize Lab menu to view the Lab
Reference guide or the Getting
Started Guide. The Photogize Kiosk manual can be accessed here.
Automatic Updates
Photogize Lab and RasterPlus have an automatic update feature that will
check for new versions and automatically download and install the update over
the web. Automatic Updates are free as long as you have the current major software
release (e.g. 6.0 to 6.1 is free, 5.0 to 6.1 is not free). Please review the
Lab and RasterPlus documentation for more information.
Knowledge Base
Please review the information in our Knowledge
Base for answers to commonly asked questions, workarounds, and general
usage information. Access to the Knowledge Base is free and unlimited.
Complimentary Support
Graphx will provide free
telephone and email support for 90 days for new products and 30 days for
paid upgrades.
The
support
period
begins
when
you unlock your
software.
Photogize customers who have a current maintenance plan are also entitled to complimentary support.
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